Frequently Asked Questions

2^ndline.ca is a service that gives you a second phone number with free calling and messaging, available on Android and iOS devices.

2^ndline.ca uses your mobile device’s existing internet connection (Data or Wi-Fi) to call and text numbers in the US and Canada. The person you’re contacting doesn’t need to be a 2^ndline.ca customer in order to receive your texts and calls or send you a text or call.

Using the mobile device you already using, you can use your 2^ndline.ca number to • Make and receive calls; Use your new number for business, personal, or anonymous use. • Send and receive texts; Stay connected with separate conversations without juggling devices. • Add rules to your incoming calls, so you can answer calls during business hours, or send them directly to voicemail.

Absolutely not! 2^ndline.ca calls and text messages are routed from your device’s data connection through our own infrastucture, bypassing your cellular provider’s voice/sms connection.

No, any Android or iOS mobile devices works with 2^ndline.ca ! unlike other services, you do not need a dual-SIM smartphone to add a second phone number to your existing smartphone.

A 2^ndline.ca number on your smartphone is the perfect way for; • Business owners; Separate your work and personal life with a professional caller ID. • Freelancers & entrepreneurs; Manage client communication discreetly with a dedicated number. • Privacy seekers; Make private calls and texts without disclosing your main number. • Anyone who wants multiple lines; Stay organized and manage different aspects of your life with ease.

We give you the choice, you can transfer an existing mobile or landline number you already own, or you can select a new number from the area code of your choice.

You can choose a phone number from any area codes in Canada and the United States. You can even select a Toll-Free (8xx) number if you wish.

Your 2^ndline.ca service, includes a Virtual Receptionist (Auto-attendant), allowing you to setup your business hours, phone menus and custom inbound call routing rules.

Yes, you can enable texting (SMS) and multi-media texting (MMS) on 2^ndline.ca number. Even on a landline number you are transfering to 2^ndline.ca

Your 2^ndline.ca service include voicemail. You can access your 2^ndline.ca voicemails via own smartphone app or via our web portal. We can even send you an email to let you know you have a new voice message.

Yes, you can do call recording. For compliance, it includes an optional “Consent” message which you can play for incoming calls if your local jurisdiction requires it. You automatically get an alert via email when you have a recording which you can play in smartphone app or the 2^ndline.ca web portal.

Texting and calling is free to numbers in the US and Canada. Outside the US and Canada, you can purchase international long distance credits to place calls to other countries and territories.

No, 2^ndline.ca is only available in Canada and the United States.

Yes, there is no contract or commitment period. Contact us at any time and your cancellation will be effective within a few hours.